IBM Hiring Technical Support Associate at Hyderabad,Bangalore

IBM Hiring Technical Support Associate at Hyderabad,Bangalore

Company Name : IBM


Candidate Educational Qualification :BE.,B.Tech.,Post Graduates,Diploma Holders

Job Designation / Job Role : Technical Support Associate

Job Location : Bangalore ,Hyderabad

 Candidate Experience Required :  Freshers / Experienced

CTC or Salary Offered : Not Specified

Desired Candidate Profile : 
Job Description :
Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Fluency In Communications Skills (both spoken and written)/ soft skills